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Mattress World - Horrible Warranty Service!

No one calls back to discuss problems. Makes illogical excuses for the mattress that is breaking down. They are saying it is the frames fault. Constantly asking for more photos than neccesary. No urgency on their part to resolve issues.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1216692
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Paid for mattress for my disabled child as we were moving house. Paid £175 on our moving day mattress was due to be delivered. On day at 12.30 received text saying won't be delivering mattress no reason or phone number included. Took 2 hours on hold via phone to be...
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#1140619
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I ordered a new mattress and selected a delivery date because I had elderly visitors coming to stay and I wanted them to sleep in comfort. I received email confirmation saying it had been despatched and delivery was on the planned day. I waited for 13 hours on the...
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1.0
I didn't like
  • Appalling customer service
#1125144
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Having chosen this company because they stated they could deliver in 24 hours. I booked my delivery for 48 hours later, allowing the company a little leeway, assuming that this would guarantee a delivery for my day off! The due day arrived and I duly spend the whole...
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#1105319
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Mattressworld.com I have ordered a divan bed and a mattress at 24/10/2016 recieved the divan beds at 27th of October. But not the mattress. By calling everyday till now I have no answers, no solutions and lots of stories such as not in stock, lost the mattress on...
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1.0
I didn't like
  • Un delivered since 18 days
#953168
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We ordered a mattress from this company and shortly after a little use the springs started to poke through. The mattress quality was very poor, a small amount of pressure and everything would pop out the side of the mattress. Not what you would expect from a decent...
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3.0
Old Town, England
I didn't like
  • Trust
  • Quality
  • Customer service
#903755
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I ordered an expensive mattress with next day delivery. They failed to deliver and informed me by text without reason or explanation. I spent 43 minutes on the phone being a "valued customer" before someone assured me it would be delivered in two days time. I waited in...
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1.0
#900233
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Ordered mattress on next day delivery paid for it could only select for it to be delivered in 2 days so did that , didn't receive mattress so emailed was told it would be arriving Tuesday , didn't arrive Tuesday so emailed was told it would be another week , cancelled...
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Bickershaw, England
#877573
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Mattress World Delivery Service Review

customer service absolutely disgraceful, next day delivery is a ***, still waiting after 2 weeks,anxiety has gone through the roof trying to get a reply on e mails and answering the phone, this company should be shut down
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
Whitehaven, Cumbria
#788575
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Mattress Review

I WOULD AVOID THIS COMPANY LIKE THE PLAGUE, USED NEXT DAY DELIVERY,STILL WAITING AFTER 2 WEEKS,THEY DON'T ANSWER THE PHONE FOR HOURS AND WHEN THEY DO THEY TALK BULL ***, HAD TO CANCEL IN THE END UP AND BUY LOCAL, DON'T BELIEVE THEM WHEN THEY SAY THEY'LL REORDER OR ITS WITH CURRIER, THERE LIEING, I SUFFER FROM ANXIETY AND CONSTANT PHONING AND E MAILING THIS COMPANY MADE THINGS WORSE
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
Whitehaven, Cumbria
#788574
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